Past inquiries and clients, back in the conversation
LEGION reviews the contacts already in your CRM and reaches out to past inquiries and past clients who have gone quiet, then passes anyone who responds with interest to an agent.
The problem it addresses
Years of inquiries and past clients sit in the CRM. Few teams have the time to contact them in a structured way.
These contacts already know your name, and some of them are now ready to buy, sell, or refer someone.
From first message to handoff
Review the database
We look at your CRM and group contacts by source, history, and how long they have been inactive.
Choose the approach
Each group gets its own message and channel, set with you in advance, in a measured and respectful tone.
Reach out
Contacts receive a personal message by text, email, or call, within the consent and opt-out rules that apply.
Pass on the responses
Contacts who show interest are routed to an agent with their history attached, and the CRM is updated.
What is included
Database review
A clear picture of which contacts are worth contacting and which should be left alone.
Segmented campaigns
Past clients, old inquiries, and long-term buyers each hear from you in a different way.
Reply sorting
Interested replies are separated from out-of-office messages, wrong numbers, and opt-outs.
Clean data
Opt-outs, bounces, and wrong numbers are recorded so your CRM gets cleaner over time.
Messages to past contacts are sent only where consent and opt-out rules allow. We review your database and its consent records during setup. This page is not legal advice.
What we measure
- Contacts reached
- Contacts that re-engaged
- Conversations handed to an agent
- Showings and consultations booked from the database
Related solutions
See how it would work for your team
A short strategy call to look at your lead sources, CRM, and follow-up process.